DX · Public Sector
Civic Portal OS
Unified digital services gateway for citizens and agencies.
12 months
The challenge
Citizens visited multiple offices for single services; agencies couldn't share data.
- !Fragmented citizen journeys
- !No shared identity across agencies
- !Paper-heavy document processing
Our solution
Next.js portal with microservices backend, document AI, and national SSO.
Service completion time reduced by 60%; 2M+ citizen accounts.
How we delivered
1
Service catalogue and UX redesign
2
SSO and case-management integration
3
Document AI automation rollout
Deliverables
- Citizen portal and mobile web
- Agency admin consoles
- Integration APIs and training
Results
- 2M+ citizen accounts
- 60% faster service completion
- 40+ services in one gateway
Single window for 40+ government services.
Technologies
Next.jsMicroservicesDocument AISSO
